Last Updated: July 20, 2026
Welcome to Ashleysteewart! We’ve gathered the questions we hear most often, along with straightforward answers, to help you find what you need quickly.
Q: How long will it take to receive my order?
A: After you place your order, we need 1–2 business days to process it. Once it ships, delivery within the United States usually takes 3–5 business days. You will get a tracking email as soon as the package is on its way.
Q: What does shipping cost?
A: We offer free standard shipping on every order, no exceptions or minimums.
Q: Which carrier will deliver my package?
A: We work with a selection of major carriers like USPS, FedEx, and UPS. The final carrier is chosen based on your location and the best available service at the time of shipment.
Q: Do you ship outside the United States?
A: Currently, we only ship to addresses within the United States. We hope to expand in the future.
Q: What is your return policy?
A: You have 30 calendar days after delivery to return an item. It needs to be unused, still have its original tags and packaging, and be free of wear. Returns are free, with no restocking fees. Just reach out to us, and we will provide a prepaid return label.
Q: How soon do I get my money back after a return?
A: As soon as your return arrives at our facility, we process the refund within 1–2 business days. From there, it usually takes another 7–10 business days for the amount to show up on your original payment method, depending on your bank.
Q: Where do I send my return?
A: Returns should be mailed to Ashleysteewart, 2100 Field Ln, Mansfield, TX 76063, United States. Please contact us first so we can give you the return label.
Q: What payment methods can I use?
A: You can pay with Visa, MasterCard, or PayPal. All payment information is processed securely.
Q: How can I contact you?
A: During the week, you can call us at +1 682-305-4738, email info@ashleysteewart.it.com, or use the contact form on our website. Our customer care hours are Monday through Friday, 9:00 AM to 6:00 PM Central Time.