Last Updated: July 20, 2026
We stand behind everything we sell and want you to feel completely confident in your purchase. If something isn’t quite right, our return process is designed to be straightforward and free.
Eligibility Window
You have 30 calendar days from the date your package is delivered to request a return. After that window, unfortunately we cannot accept the item back.
Condition of Returned Items
To be eligible for a return, the item must be in the same condition you received it: unused, with all original tags attached, and in its original packaging. If an item arrives damaged or has a manufacturing quality issue, please let us know right away so we can take care of it under the same free return process.
Return Shipping
Returns are completely free for you. There are no restocking fees, and we provide a prepaid return shipping label. To start a return, contact our customer care team at info@ashleysteewart.it.com or call +1 682-305-4738 during business hours, and we will email the label to you.
Where to Send Returns
Once you have your label, please send the package to:
Ashleysteewart
2100 Field Ln
Mansfield, TX 76063
United States
Refund Timeline
The moment your return package reaches our warehouse and passes a quick inspection, we begin working on your refund. We issue the refund within 1–2 business days of receiving the item. After that, it typically takes an additional 7–10 business days for the credit to post back to your original payment method, depending on your bank or card issuer’s processing speed.